Terms of Service

Last update: 21 September 2023

The website at https://getreminded.com is owned and operated by GetRemindedTM Pty Ltd ABN 83 620 016 604 (hereafter referred to as “GetReminded”, “we”, “us”, or “our”) in Australia. GetReminded is a free mobile app and web-based service that sends automated reminders about an expiring contract, policy, service, document or event based on a date nominated by the User. Reminder notifications sent in the app and by email may include one or more third-party advertisements.

Your general browsing of the Platform and by setting up an Account on the GetReminded Platform, you (hereafter “you”, “your” or “User/s”) agree to comply with the following Terms of Service (“Terms”).

1. Key Terms

  • “User” – an active Account holder on the Platform;
  • “Account” – a user profile consisting of information collected during and after the registration process;
  • “Client Data” – any data collected by us in the course of your use of the Platform including as set out in our Privacy Policy.
  • “Content” – all text, graphics, images, video, documents, data or any other materials viewed on the Platform or in other communications channels;
  • “Dashboard” – the screen/page on the Platform where registered Users can add, edit or delete personal reminders and information.
  • “Intellectual Property Rights” – means all present or future intellectual property rights of whatever nature anywhere in the world including, but not limited to, rights in respect of or in connection with copyright, inventions (including patents), trade marks, logos, service marks, trade or business names, domain names, designs, confidential information, trade secrets and know-how and any other similar industrial, commercial and intellectual property rights or obligations whether or not registered or registrable (and includes the right to apply for the registration of such rights) in any country and whether existing in Australia or otherwise.
  • “Platform” – the website, and GetReminded application software and databases that enable Users to set up an Account with at least one nominated expiry date for a contract, policy, or service including the Intellectual Property Rights in the Platform, the Dashboard and Content in accordance with the Services. It encompasses both the website and mobile application.
  • “Services” – the services, information and resources provided by GetReminded to all Users via the Platform and all other communications channels, including the application and web service that sends automated reminders about an expiring contract, policy, service or event based on a date nominated by the User. Reminder notifications and emails will include one or more relevant third-party advertisements.

2. Disclaimer

GetReminded, including its agents, contractors, officers, directors, shareholders, employees, and any other third parties associated with GetReminded Platform, to the maximum extent permitted by law, disclaim all liability and responsibility for, and you agree to release us from, any damage or loss that might be suffered by you or any other third party caused directly or indirectly by the use of the Platform. Except to the extent that these terms apply or as required by law, your use of the website and Platform and receipt of any information from us does not create any legal relationship between you and us.

3. Modifications

GetReminded reserves the right to change these Terms at any time, including with respect to the timing and format of reminders. Before changing these terms, GetReminded will give Users notice of changes before they take effect, although this may not always be possible. Please check our Terms page for updates. Such modifications will be effective immediately upon posting (or if a date is specified in the notice, that date). Continued access or use of the Platform shall be deemed evidence of your acceptance of the modified Terms.

4. Governing Law

GetReminded is an online service intended for Users in multiple countries. The laws of New South Wales, Australia, govern these Terms. All Users submit to the exclusive jurisdiction of the courts of that State for all matters relating to these Terms. Any dispute arising out of your use of the Platform will be subject to the exclusive courts of that jurisdiction. You may not assign any of your rights or obligations under these Terms without the prior written approval of GetReminded.

If any provision of these Terms is held by a court to be invalid or unenforceable, then such provision(s) shall be severed to the extent necessary to address such invalidity or unenforceability, with all other provisions remaining in full force and effect.

5. How the Platform Works

GetReminded does not charge Users any fees to open or operate an Account.

The GetReminded Platform provides Users with the means to nominate a date to be reminded of when a recurring contract, policy, document or event expires or requires review/action.

Users must first create an Account by using a Facebook, Apple or Google profile or by registering with their name and email. A verification email will be sent to new Users using name and email, requiring a link to be clicked that verifies the submitted email address. You must not intentionally use the name of another living person and we reserve the right to terminate any Account that we suspect is being made by or on behalf of a user who has been suspended for breach of our Terms.

By creating an Account after verification Users are opting in to receive regular reminders by email. Users who download the mobile app from the Apple App Store or the Google Play Store must agree to receive reminder notifications within the app.

Opening an Account automatically creates a Dashboard for Users to manage their reminders. Users can perform functions including changing the date of a reminder or deleting a reminder. Users can also delete their Account in the app ‘Settings’ tab.

Unless a reminder is updated with a new expiry date, we will automatically rollover the reminder as a courtesy.

We take your privacy seriously and adopt a best practice Privacy Policy that we adhere to at all times.

6. Third-Party Advertising

The reminder detail screen in the mobile app, website and in emails sent to your email address may include third-party advertisements that are relevant to the category and type of the nominated reminder. For example, a reminder about a mobile phone contract expiry may include advertising from one or more mobile phone companies.

Advertisers can communicate with Users by placing advertisements to appear in the mobile app, on the GetReminded website and in reminder emails sent from the Platform. GetReminded may earn commissions from sales arising from advertisements published and sent from the Platform.

Occasionally, GetReminded may send one-off emails to a cohort of Users on behalf of an Advertiser that relates specifically to a reminder Category that is common to that cohort. For example, Users with car registration expiry reminders may receive an email with an offer from a car company.

For more information on how we collect, hold, use and disclose Client Data please see our Privacy Policy.

7. Your use of the Platform

In using the Platform you warrant you will not:

  • Infringe on our Intellectual Property Rights or the Intellectual Property Rights of any third party;
  • decompile, reverse engineer, disassemble, convert or authorise any third party to decompile, reverse engineer, disassemble or otherwise convert any element of the Platform to a human-perceivable form;
  • distribute or republish any element of the Platform in any way;
  • resell, rent, lease, license or lend any element of the Platform;
  • defeat, disable or circumvent any security feature of the Platform;
  • transfer any element of the Platform to any third party;
  • use any data mining, robots, crawling, scraping, caching or similar data gather or extraction methods;
  • register, subscribe or unsubscribe, or attempt to subscribe or unsubscribe, any party to any product or service if you are not expressly authorised by such party to do so; or
  • sell, license, lease or in any way seek to commercialise any component of the Platform

8. Indemnity and force majeure

You agree to indemnify and hold us harmless and our employees, directors and agents from any and all losses arising from any breach of your obligations under these Terms and any third party claim arising directly or indirectly from:

  • your breach of these Terms, a wrongful act or omission by you;
  • your negligent, wilful or otherwise wrongful act or omission;
  • any claim or allegation the Content infringes a third party’s Intellectual Property Rights or constitutes an unlawful disclosure or misuse or misappropriation of another parties’ trade secret or confidential information.

We shall not be liable for any failure or delay in performance, or for any termination or cancellation of any agreement relating to your use of the Platform and the provision of our Services due to any act of God, war, technical malfunction of servers, computers, third-party software, the Platform, strike, lockout, industrial action, fire, flood, drought, tempest or other event beyond our reasonable control.

9. Security and availability

You acknowledge that the internet is an inherently insecure communication medium and that we rely on the availability of external networks and communication links, and that we cannot guarantee and do not warrant the security or availability of the Platform at all times.

However, we take all reasonable steps to maintain industry accepted standards, security and availability of this Platform.

You must not, nor must you permit any third party under your direction or control to, introduce any virus, disabling device or code, worm, trojan timebomb or other harmful or destructive code (Harmful Code) to the Platform, and if any Harmful Code is introduced you must promptly report that introduction to us and take all necessary action to eliminate the Harmful Code.

We use reasonable endeavours not to expose the Platform to any Harmful Code.

10. Links to Third Party Sites

Registered Users will receive emails and view in-app advertisements that contain links to websites controlled by parties other than GetReminded. GetReminded provides these links as relevant information for its Users. Except as expressly stated otherwise on the Platform, and to the maximum extent permitted by law, GetReminded is not responsible for and does not endorse, or accept any responsibility for, the use or content of these third-party sites. A User must always be cautious and take reasonable precautions to ensure that each such third-party site is free of viruses or other elements of an intrusive or illegal nature.

11. Termination of your Account

If you breach these Terms, GetReminded reserves the right to suspend or terminate your Account at any time without prior notice. GetReminded may, with or without prior notice, without liability to you, with or without cause, and at any time, terminate your access to the Platform. GetReminded’s proprietary rights, indemnities, disclaimer of warranties, limitations of liability and miscellaneous provisions shall survive any such termination. GetReminded may provide notice of termination by regular email, but is not obliged to do so.

You may cancel your GetReminded Account at any time from within the ‘Settings’ screen of the mobile app, or by sending an email to [email protected].

12. Intellectual Property Rights

We own all intellectual property in GetReminded and the Platform, including any updates, enhancements and new features that we may add from time to time. All Platform images, graphics, video, text, software are the sole copyright of GetReminded Pty Ltd, its suppliers and partners unless expressly indicated otherwise.

You must not use framing technologies or embed in another website any of the material and content appearing on the Platform without the prior written consent of GetReminded.

You must not modify, copy or distribute the Platform Content in any way except as expressly provided for on the Platform or expressly authorised in writing by GetReminded.

You must not republish, reproduce, distribute, perform, display, post, transmit, or download the Content except as expressly provided for on the Platform or expressly authorised by GetReminded.

You may use the Content of the Platform only for the purpose of using Our Services and for no other purpose. Australian copyright and trademark laws protect all the Content on the Platform. These Terms enable you to use the Services provided by our Platform and you may not copy, modify, distribute, sell or lease any part of our intellectual property.

You agree to grant us an irrevocable, perpetual, non-exclusive, assignable, worldwide and royalty-free licence to use, store, reproduce, communicate, publish, display or distribute such information including any Content you contribute to the Platform in an anonymous manner and any Client Data. This right continues even if you no longer use our Services or the Platform.

All right, title and interest in all Intellectual Property Rights in the Platform and Content will remain vested in GetReminded and nothing in these Terms will be taken to constitute a transfer, assignment or grant of any ownership rights in the Platform and Content.

13. Information and Confidentiality

GetReminded takes all practical steps to maintain the accuracy and integrity of the information on the Platform. However, GetReminded does not guarantee its correctness, accuracy or completeness. The Platform may contain inaccuracies, omissions or errors. Furthermore, the possibility exists that Users or other persons may make unauthorised alterations or may add Content to the Platform without our knowledge or consent.

GetReminded disclaims all liability for any unauthorised alterations to the Platform, to the maximum extent permitted by law. If you believe that information found on the Platform is unauthorised, inaccurate or incomplete, please inform us by email to [email protected].

Our Privacy Policy governs any personal information you submit to the Platform – for more information please visit our Privacy Policy page). This Privacy Policy applies to all and any information you may provide to the Platform as a user or to receive further information, updates and promotions about and/or related to the Platform.

We do not claim ownership of any personal information you send to us or any other content, data or information that you may provide to us. You will continue to own any and all intellectual property rights in such information.

We will only use this information for the purposes of operating, promoting or improving our Services and the Platform, for developing other products or services, and for any other purposes set out in our Privacy Policy.

In addition to complying with our Privacy Policy, we will follow your reasonable directions with respect to your personal information and comply with all applicable privacy laws and use such personal information only in accordance with these Terms.

This means, for example, that we might use this information to compile statistical information for use in marketing GetReminded, to make improvements to GetReminded, or to develop complementary products or services. If you would like to know more about how we use, store or handle your personal information, please contact us at the email address stated below. You are responsible for maintaining your Account information and keeping your password confidential and restrict access to your Account. You are responsible for access to your Account and maintaining the security of your password.

You agree that we may collect and use technical data and related information, including but not limited to the Client Data, Content, technical information about your device, system and application software, and peripherals, which we gather over time to facilitate the provision of software updates, product support and other services to you (if any) related to the Platform. We may use this information, as long as it is in a form that does not personally identify you or your Account, to improve our products or the Platform and for industry benchmarking, data compilation and research purposes and always in accordance with our Privacy Policy.

14. Data Breach Policy

The Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth), also referred to as the Notifiable Data Breaches (NDB) Scheme amends the Privacy Act 1988 (Cth) (the Commonwealth Privacy Act), and in the instances where the NDB Scheme applies to GetReminded, there is a mandatory requirement to notify the Commonwealth Privacy Commissioner and affected individuals of ‘eligible data breaches’. An eligible data breach occurs if:

  • There is unauthorised access to, unauthorised disclosure of, or loss of, personal information held by an entity;
  • The access, disclosure or loss is likely to result in serious harm to any of the individuals to whom the information relates; and
  • The entity has not been able to prevent the likely risk of serious harm with remedial action.

Data Security

Getreminded collects and stores a range of personal data that can be considered confidential personal information. The data collected is exclusively used to personalise direct marketing communications that are delivered by GetReminded to its users. Information in GetReminded is held in digital form including computerised databases and documents. It may be transmitted in many ways including by hand or electronically using shared communications channels. Information may be transmitted through systems controlled by GetReminded or systems controlled by third parties. The principles underlying the need for information security applies to all information irrespective of the media on which it is held and the parties that have access. In the event that a data breach has occurred, or is suspected to have occurred, GetReminded will activate procedures to contain, assess and respond in a timely manner.

Policy Scope

This policy applies to all persons employed by GetReminded, including contractors, and external organisations and their personnel who have been granted access to GetReminded’s cloud-based infrastructure, services and data repositories. The scope of the policy includes GetReminded data held in any format or medium (electronic or paper-based).

Personal Information Breach

A breach of personal information is considered to be an incident whereby information has potentially been viewed, shared, stolen, removed, destroyed or used by an individual unauthorised to do so. A personal information breach occurs when there has been unauthorised access or disclosure of GetReminded information, whether intentional or unintentional. Some causes of a personal information breach are:

  • Unauthorised access to records or electronic databases
  • An agency or organisation inadvertently providing personal information to an unauthorised person or entity
  • An individual deceiving GetReminded into improperly releasing the personal information of another person
  • Lost or stolen desktops, laptops, removable storage devices or paper records containing personal information
  • Hard drive and other storage media being disposed of without the contents first being erased
  • Unauthorised publishing of classified information to an external environment e.g. website or social media.

Reporting a Data Breach

A Data Breach Incident Form will be completed when there has been a data breach or a suspected data breach. The following details will be recorded:

  • Date, time and location (actual or estimated)
  • How the breach was discovered
  • Type and volume of data involved
  • Cause of the breach (actual or estimated).

The following information may be provided to the Office of the Australian Information Commissioner (OAIC) within thirty (30) days of GetReminded becoming aware of the breach, using OAIC’s online form:

  • Estimated number of individuals affected
  • Description of actions taken to contain the breach
  • Details of anyone else notified of the incident and, if so, how and when they were notified
  • Whether any evidence has been preserved
  • If any further investigation is considered necessary
  • What steps, if any, have been taken to prevent the data breach from occurring again.

Data Breach Response

Data breaches will be dealt with on a case-by-case basis. This will involve an assessment of the risks involved, and using that risk assessment to decide the appropriate course of action. Data security methods must be commensurate with the sensitivity of the information and any disciplinary action commensurate with the seriousness of the breach.

Data Retention

Once a data breach has been investigated, any related documentation must be kept by GetReminded and maintained in accordance with state or federal legislation.

Data Breach documentation should be classified as confidential and access will be managed in accordance with the GetReminded Privacy Policy.

15. Miscellaneous

These Terms (together with the Privacy Policy) form the entire understanding relating to the use of the Platform. GetReminded reserves the right to change these Terms or policies relating to the Platform at any time, and such changes will be effective upon being posted on the Platform. You acknowledge that these Terms are binding to you and agree to visit this page from time to time to review the current Terms. Expressly designated legal notices may supersede certain provisions of these Terms. These notices may be posted on the Platform from time to time. Your continued use of the Platform after any such postings is considered your consent to such changes.

16. Contact Details

Our office is located in Sydney, Australia.

We welcome feedback from our Users. Please send an email to [email protected].