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Get Help

For general enquiries or assistance setting up reminders or using the app, please send an email.

To find out when a contract, plan or policy expires, or when your airline points expire, refer to the links below. Then add the date so you’ll receive reminders to renew or review on time.

Energy - Gas and Electricity

Energy Australia

Mobile Phone

Car Registration

Service NSW


Queensland Dept of Transport & Main Roads

South Australia Dept of Planning, Transport & Infrastructure

Western Australia Dept of Transport

Australian Capital Territory (ACT)

Transport Tasmania

Northern Territory

Insurance - House, Car, Boat, etc.


Click the 'Login' link and use your email or social media profile to access your policy details.


Click 'My Allianz', select 'Manage your policy' then either login to 'My Insurance Portfolio' or create new account.


Click the 'Existing Customers' link and choose 'Manage my policy from the dropdown list. Login using your email or social media profile.

Budget Direct


Click 'View/manage policy' then select type of insurance. Login or register to access your policy documents.



Click 'Login' link then 'Login' button where you'll need email and password. Or you can register for a new account from this page.

Shannons Insurance


Click menu top left and choose 'Manage policy' to open a new page to login with your policy number & password.

Pay TV and Internet (ADSL, Cable & NBN Plans)

Foxtel Now




Direct customers use link below to sign in. Customers with an ISP-managed Fetch account contact your ISP.

Telstra Broadband

Optus Broadband

Frequent Flyer Program Points


Your Qantas Points will not expire as long as you earn or use Qantas Points (excluding family transfers or the conversion of points from Aquire) through your Frequent Flyer account at least once every 18 months. This includes earning or using Qantas Points with our program partners. The time period starts from the date of your last activity (in the case of earning points on eligible flights, that is the date the flight was taken).

Virgin Australia

From 1 June 2016 your Velocity Points will not expire provided you earn or redeem Points at least once every 24 months. Any Points earned from eligible activity prior to 1 June 2016 are not affected by this change and will not expire for 36 months. Transferring points between family members or receiving points from a Family Pooling relationship will no longer be considered an eligible activity to prevent your points expiring

Singapore Airlines Krisflyer

Cathay Pacific Marco Polo Club and Asia Miles

Emirates Skywards

After 3 years from the date of travel. Within the calendar year that your miles are due to expire, they’ll be removed from your account at the end of your birthday month.

Air New Zealand Airpoints

Points over four years old will expire on the anniversary of you joining the program. The oldest points expire first. Gold and Elite members aren’t subject to points expiry.