If your app doesn’t open or you’re asked to log in repeatedly, errors like these can occur because the app has not synced with your phone’s software version, or the login credentials are not stored properly.
Tip: Delete the app from your phone. Re-install the app to get the latest version. Then log in / log out / log in again. Don’t worry all reminders are safely stored and will reappear after login.
Tip: If the app isn’t working and you need to access your reminders immediately, try logging in to the website (link here) whilst your app issue is being investigated.
Some Australian subscribers who use Telstra/BigPond email have reported that emails from ‘[email protected]’ are being blocked or sent to a Junk/Spam folder. Please add our email address to your ‘Safe Senders’ list (see this page for instructions). BigPond has been contacted and asked to whitelist our email address (Aug 2023).
Delete Account or Data
To delete a GetReminded account go to the Settings tab in the app and tap the ‘DELETE ACCOUNT’ link at the bottom of the screen. This will permanently remove data stored including first name, email, postcode, and reminder details. You can also delete current reminder data without deleting your entire account. Steps: open the reminder card; tap the 3 dots top right; tap the ‘Delete reminder’ button.
For general enquiries or assistance using the app, email us at [email protected]. When reporting app problems please include your device (iPhone or Android) and software version.
Read the FAQ page to learn more about how the app works.
Watch the explainer video below to see how to create a reminder (to view in fullscreen mode click arrows in the bottom right corner).
We love feedback from the GetReminded community 🙂
Click here to submit a Google Business Profile review.
For the Product Hunt community, click the button below to write a review.
UK residents can also review GetReminded on the Smart Money People website.