Get Help

Can’t remember when a contract, plan or policy expires? Not sure if your airline points have an expiry date?

Find your provider in the relevant category below and use the link and/or phone number to find the information you need. Then enter set a reminder in your Dashboard so you’ll receive timely reminders to renew or review on time.

Energy - Gas and Electricity

Mobile Phone

Car Registration

Service NSW

Vicroads

Queensland Dept of Transport & Main Roads

South Australia Dept of Planning, Transport & Infrastructure

Western Australia Dept of Transport

Australian Capital Territory (ACT)

Transport Tasmania

Northern Territory

Insurance - House, Car, Boat, etc.

AAMI

Click the 'Login' link and use your email or social media profile to access your policy details.
Visit AAMI
132 244

Allianz

Click 'My Allianz', select 'Manage your policy' then either login to 'My Insurance Portfolio' or create new account.
Visit Allianz
130 000

Bingle

Click the 'Existing Customers' link and choose 'Manage my policy from the dropdown list. Login using your email or social media profile.
Visit Bingle
N/A

Budget Direct

GIO

Click 'View/manage policy' then select type of insurance. Login or register to access your policy documents.
Visit GIO
131 010

NRMA

QBE

Click 'Login' link then 'Login' button where you'll need email and password. Or you can register for a new account from this page.
Visit QBE
133 723

Shannons Insurance

Youi

Click menu top left and choose 'Manage policy' to open a new page to login with your policy number & password.
Visit Youi
1300 261 244

Pay TV and Internet (ADSL, Cable & NBN Plans)

Foxtel

Foxtel Now

Netflix

Stan

Fetch

Direct customers use link below to sign in. Customers with an ISP-managed Fetch account contact your ISP.
Visit Fetch
N/A

Telstra Broadband

Optus Broadband

Vodafone

iiNet

TPG

Exetel

iPrimus

Frequent Flyer Program Points

Qantas

Your Qantas Points will not expire as long as you earn or use Qantas Points (excluding family transfers or the conversion of points from Aquire) through your Frequent Flyer account at least once every 18 months. This includes earning or using Qantas Points with our program partners. The time period starts from the date of your last activity (in the case of earning points on eligible flights, that is the date the flight was taken).
Visit Qantas FF
13 11 31 - Select option 2 for Frequent Flyer

Virgin Australia

From 1 June 2016 your Velocity Points will not expire provided you earn or redeem Points at least once every 24 months. Any Points earned from eligible activity prior to 1 June 2016 are not affected by this change and will not expire for 36 months. Transferring points between family members or receiving points from a Family Pooling relationship will no longer be considered an eligible activity to prevent your points expiring
Visit Virgin FF
13 18 75

Singapore Airlines Krisflyer

Cathay Pacific Marco Polo Club and Asia Miles

Emirates Skywards

After 3 years from the date of travel. Within the calendar year that your miles are due to expire, they’ll be removed from your account at the end of your birthday month.
Visit Emirates Skywards
1300 303 777

Air New Zealand Airpoints

Points over four years old will expire on the anniversary of you joining the program. The oldest points expire first. Gold and Elite members aren’t subject to points expiry.
Visit Air NZ Airpoints
1800 803 298